• 1-2 delegates, R3 500 plus VAT per delegate
• 3-5 delegates, R3 250 plus VAT per delegate
• 5+ delegates, R3 000 plus VAT per delegate

Enquiries contact Nathaly Banks – nathalyb@systems.co.za (011) 234 7008

Visit www.justtouchit.co.za 

JusTTouchIT 2010 conference is please to announce that it has reached a co-operation agreement with the organisers of KioskCom Self-Service Expo, the world's premier kiosk and digital media conferences, which recently took place in Las Vegas. We are also pleased to announce the merging of the two conferences, and their new name: Customer Engagement Technology World. The first manifestation of this agreement is that JustTouchIt has received permission to announce the winners of the KioskCom Self-Service Excellence Awards, and to show video clips of these award-winning kiosk applications at JusTTouchIT 2010. These videos will be accompanied by commentary by Robert Porter, one of the KioskCom judges.

JusTTouchIT conference schedule

Day 1

07:30 - 08:30: Registration and morning tea and coffee

08:30 – 09:10: Opening address: The customer experience

Dr Pieter Steyn, customer experience and customer research, Absa Bank

09:10 – 09:50: It’s all about the user experience

09:50 – 10:00: Stretch break

10:00 – 10:40: Keynote speaker: Interactive kiosks – their role in overall customer-facing strategy and point-of-presence marketing

Robert Porter, co-CEO, Euro Kiosks Network

Choosing the right vehicle, mobile, digital signage or 3D interfacing
How to integrate interactive kiosks into the total customer experience
Scoring with JusTTouchIT technology at the 2010 FIFA World Cup.

10:40 – 11:40: Coffee and visit the demos

11:40 – 12:20: Synchronisation: Blending self-service channels

Mark Grossi, vice president, NCR Labs, NCR Corp, USA

A discussion on a major survey commissioned by NCR in 2009. The survey’s results suggest consumers prefer the flexibility of self-service as they change their purchase decisions and behaviour in the midst of a challenging economy.

12:20 – 13:00: Kiosks: A no-brainer 

Sean Shipalana, dealer principal, Harley Gold Rand

The dealer prinicpal and owner of the new Harley Davidson dealership on the East Rand of Johannesburg, Harley Davidson Gold Rand, presents his views on interactive digital media and why this is a key component of their launch strategy and a major differentiator in this industry.  

13:00 – 14:00: Lunch

14:00 – 14:40: Making retail smarter – focusing in particular on process optimisation and customer loyalty

Norma Wolcott, business line executive, IBM Self-Service Products

• Creating an entirely new shopping experience for the customers
• Looking at intelligent point of sale, chekout and self-service solutions
• Preparing today for the demands of tomorrow.

14:40 – 15:20: KioskCom Excellence Awards

Hosted by Robert Porter, joint-CEO, Euro Kiosks Network

15:20 – 15:40: Tea

15:40 – 16:20: The integrated interactive solution at point of presence

Chris Clark, Public Display Technologies

• How digital display/signage complements interactive kiosks
• Graphics and content - great examples of what works best for each medium
• Positioning is absolutely vital.

16.20 – 18.00: Cocktail reception on the exhibition floor

Day 2

07:30 - 08:30:  Registration and morning tea and coffee

08:30 – 09:10: Keynote speaker: Global self service retail trends

John Anderson, founder & CEO, Yeahpoint

• How the big global trends will impact SA
• What are the primary applications?
• What are the primary categories?
• Case studies.

09:10 – 09:50: Voice biometrics - a key to secure self-service

Chris Joubert, customer interaction consultant, Dimension Data

• How voice biometrics work
• How sercure is it
• The processes and strategies
• PerSay solutions
• Applications / case studies
• Potential role in kiosk self-service. 

09:50 – 10:00: Stretch break

10:00 – 10:40: Methods and markets – how to choose your interactive partner

Peter Muller, CEO, Iomedia

• Influencing the brief is the first step to choosing the right partner
• Appraising the primary technology options
• How to short list your technology suppliers
• Critical criteria for selection and implementation.

10:40 – 11:40: Coffee and visit the expo

11:40 – 12:20: Reaching the 'IT have not's' - self-service in human resources and training

Frank Nunan, CEO, The Kiosk Shop

How interactive kiosks should be an integral part of the employee communications strategy, plus a case study based on how Shell is implementing interactive kiosks to train.

12:20 – 13:00: Customer facing technology as part of the overall marketing strategy

 Terry Murphy, publisher, Marketing Mix

A look at the use of interactive and digital technologies from a marketer’s perspective.

13:00 – 14:00: Lunch

14:00 – 15:10: Panel discussion and tech talks

A panel chaired by Robert Porter will discuss the various technologies available and how to integrate them. Delegates may choose to attend breakaway Tech Talks hosted by the various conference participants.

15:10 – 15:30: Tea

15:30 – 16.30: Panel discussion and tech talks

A panel co-chaired by John Anderson and Peter Muller will discuss user and staff engagements, as well as the role of third parties such as advertising and marketing agencies in the interactive decision making process. Delegates may choose to attend breakaway Tech Talks hosted by the various conference participants